Noble Bear Furniture And Home Decor
P.O. Box 1897
Benicia California 94510
Business hours are 8 am to 5 pm (P.S.T.), Monday through Friday.
We are closed on all national holidays.
If you have a question on a holiday give us a call if we happen to be in the office we will be happy to help answer your questions.
All listed prices are subject to change without notice.
Items cannot be combined for quantity discounts.
We do not have a minimum order of one item.
Our goal is to make your Online shopping experience at Noble Bear Furniture And Home Decor simple and enjoyable. Because of the wide range of products available, be sure to double check your selections. If you can’t find an item please call our customer service line at 1-707-745-6030.
Logging In. You will need a valid email address to order online from us. At this time you will set your password. By choosing a password, you allow us to save your customer information so you won‘t have to re-enter it every time you place an order.
Our shopping cart works very simply. Find the product you’re interested in, enter the quantity and add it to the cart. At check out, you will be given purchase information. If you haven‘t already done so, enter your customer number and credit card information and your order is ready to go. You will receive an order confirmation by email. Your products will ship within 5 to 7 business days of the receipt of your order. Out-of-stock items will be noted on your packing slip and will be shipped as soon as they are available. Your credit card is charged for the entire order. Products out-of-stock will be shipped when they are available.
We have diligently reviewed the information on our site and believe it to be correct. However, we reserve the right to correct typographical errors or errors of omission. Prices are subject to change but we will never change a price without notifying you before shipment. If you notice any errors on our site, please contact our Webmaster.
We hope you enjoy shopping at Noble Bear Furniture And Home Decor !
On Line Orders
We encourage you to order through our online store where you can easily browse through our products to find just what you are looking for, 24 hours a day, 7 days a week!
Order By Phone
Please call 1-707-745-6030 between 8 am to 5 pm (P.S.T.), Monday through Friday to place an order with one of our customer service representatives
Please have your order ready and use item numbers when ordering, so that we can assist you in an efficient manner.
Mail / Fax / E-mail:
Please include all required contact information, including the item numbers for each product desired, All required information for payment method of choice, please include your mailing and shipping addresses, phone number, fax number and E-mail address. No item will be shipped until payment has cleared all banking channels.
Please fax orders to: 1-707-745-6295
Please E-mail orders to: email@example.com
Please mail orders to: Noble Bear Furniture And Home Decor P.O. Box 1897 Benicia, Ca. 94510
Payment should accompany your order. We accept VISA, MasterCard, Discover or American Express, as well as checks and money orders. Returned checks are subject to a $20.00 fee.
Backorders are infrequent. We will automatically ship backorders that can be filled within 30 days. We will notify you if your item has ben placed on backorder. If the item will be longer than 30 days you will be given a choice of waiting for the item to become available for shipment or a full refund of payment. Custom orders from artists will be shipped as soon as they are available for shipping. Personalized furniture shipping dates will be subject commission contract scheduling time frames that are subject to change for production related delays outlined within each commission contract.
Please get authorization from Noble Bear Furniture And Home Decor before returning any item. We ship directly from the artist in most cases. Return policies from one artist to the next vary there for our return policy changes from item to item depending on the individual artists return policy. In most cases all sales are final. Artiste that do except returns require a 15% restock fee and the minimum fee is $20.00. If you are returning items that we sent in error, no restock fee will be charged. If you are not pleased with any product we will contact artist on your behalf and negotiate a full refund of your full purchase price with no promises. As part of the negotiation with the artist we can pose the possibility to exchanging your item for an up grade of your choice. All claims must be made within 14 days of receiving order. Noble Bear Furniture And Home Decor is not responsible for the return shipping charges unless we shipped the product in error. Please note that shipping damage is the responsibility of the freight carrier and is not a reason to return a product. We will assist you in settling your claim with the carrier. Note if a package arrives at your destination damaged make a note of this in the presence of the delivery person on the shipping invoice, before signing that you have received the item from the freight company. This will give you a good case for filing a claim against the freight company for damaged items.
I have received my order but it is damaged.
Please call us as soon as possible if your product is damaged. We will work with you to correct the problem with the shipper. Please do not dispose of the product, packaging or the box. The carrier may need to inspect the damage before they will issue a credit. Please have the following ready for customer service; The tracking number on the box (see shipping label) that was damaged, the part numbers of the items that were damaged, description of the product damage and your customer ID number.
Problems with Your Order
If we missed an item on your order or shipped you the wrong product, please phone us at 1-707-745-6030 or e-mail us At firstname.lastname@example.org and we will make every effort to get you the correct item.
I have received defective product.
If you have received product that appears defective or does not function properly, please call as soon as possible. We stand behind the products we sell & will correct any problems due to craftsmanship of the product.
All ground orders are shipped UPS Ground or USPS Prioity. We are happy to offer U.P.S. Next Day Air, 2nd Day Air, or 3rd Day Select, to most locations, at cost. International orders are shipped at cost, and shipping method must be specified by the customer upon ordering. For international orders we will contact customer to authorize shipping method requested and the additional shipping fee required to customers shipping destination. All air orders must be received prior to 12:00pm (P.S.T.) in order for same day shipment providing item is in stock.
Cancelling Your Order
If you would like to cancel your order, please phone us as soon as possible. You can reach us at 1-707-745-6030 in the U.S. You can also e-mail us at email@example.com and we will do our best to find your order before it is shipped. Have your order number and customer information handy when contacting us so we may better help you. If you have signed a commission contract you are subject to the terms of the commission contract.
All information gathered by Noble Bear Furniture And Home Decor is kept strictly confidential and will NEVER be distributed to any company or individual. This information will be used to ensure timely delivery of your order. We may also use your information to contact you for promotional purposes.
We are committed to protecting your privacy at Noble Bear Furniture And Home Decor. We will use information we collect about you to process your orders and to personalize your shopping experience. Each time you visit our site, your personal information will appear as you last entered it. This will save you the time and effort to fill out this information with each order.
Your order history will be saved so that you can review your transactions related to our site. If you would prefer that we don’t collect this information, you may select that option at login. If you select this option, you will be asked to enter your personal information so we may process your order.
Although we cannot guarantee that your information will not be unlawfully intercepted by a third party, we are using industry standard security measures to assure that this risk is minimized, including firewalls and Secure Socket Layers. However, “perfect security” does not exist on the Internet.
By using our web site, you consent to the collection and use of this information by Noble Bear Furniture And Home Decor.
Still Have Questions
Please feel free to contact us by phone at 1-707-745-6030 or email us at firstname.lastname@example.org with any questions or concerns!